Frequently Asked Questions
Klicpic
How it works?
Frequently asked questions.
Klicpic
How to book?
On the top right corner of homepage you shall get an option called ‘Booking’ click on the extension and provide the valid details also select a package to book the shoot.
When to a book shoot?
For a maternity photo-shoot you can book a fortnight early or more, and for the baby photo-shoot its advised to book at least a week earlier than the shoot. Or just call our customer care.
How to change photoshoot dates?
First login to your account, go to my orders, click on the booked order there you shall find an option to change the booking dates, you can either postpone or prepone the booking dates.
Where are photoshoots done?
For the maternity photo-shoot customer can choose the place ie indoor or outdoor and specific place (if any) and for the baby photo-shoot we shall come to hospital with our photographers to take the snaps of your baby.
What types of equipements are used for photoshoot?
We use professional grade DSLR cameras with different lenses and we take photo of babies only in natural light without using any flash, also we have professionals to handle the baby with extra care.
Are any props used?
We use baskets, hair bands, Different varieties of caps, shoes, we portrait babies as doctors, chefs, lord Krishna, Radhe(baby girls). For maternity we use baby shoes, hair bands (crowns), baby on board etc.
Gift Voucher
Klicpic
How do I buy/gift an e-Gift Voucher?
Enter the name, email address and phone of the person you want to send the e-Gift Voucher (e-GV).
Enter the value of the voucher you would like to purchase then click "Proceed To Pay".
The sidebar will now show the payment options. You can pay by Credit Card / Debit Card / ATM Card / Netbanking.
Proceed to pay through your preferred choice, or if you need to make any changes to the value, you can always click "Edit" to modify it. Once you have completed the checkout process, you will receive an email with the e-GV details.
Enter the value of the voucher you would like to purchase then click "Proceed To Pay".
The sidebar will now show the payment options. You can pay by Credit Card / Debit Card / ATM Card / Netbanking.
Proceed to pay through your preferred choice, or if you need to make any changes to the value, you can always click "Edit" to modify it. Once you have completed the checkout process, you will receive an email with the e-GV details.
How do I make a purchase with an e-Gift Voucher?
Simple!
Go to www.klicpic.com and select the items you want to purchase.
When you are ready to checkout, click "Proceed To Pay", the same as our regular checkout.
Select the "Pay By e-Gift Voucher" Option.
Enter your 16-digit Voucher Number and the corresponding 6-digit PIN number when prompted.
If the amount of your e-Gift Voucher doesn't cover your order total, you will be prompted to select an additional payment method.
IMPORTANT: Funds will be deducted from your e-Gift Voucher at the time you place your order. In case of any adjustment or cancellation at a later stage, we will (re)issue funds as credit to your voucher.
Go to www.klicpic.com and select the items you want to purchase.
When you are ready to checkout, click "Proceed To Pay", the same as our regular checkout.
Select the "Pay By e-Gift Voucher" Option.
Enter your 16-digit Voucher Number and the corresponding 6-digit PIN number when prompted.
If the amount of your e-Gift Voucher doesn't cover your order total, you will be prompted to select an additional payment method.
IMPORTANT: Funds will be deducted from your e-Gift Voucher at the time you place your order. In case of any adjustment or cancellation at a later stage, we will (re)issue funds as credit to your voucher.
Does an e-Gift Voucher expire?
Yes. All e-Gift Vouchers expire 90 days from the date of their issue.
Can I cancel the gift shoot or return it?
Gift vouchers once bought can’t be cancelled or returned. For more information about the same visit terms and conditions page.
Payments
Klicpic
How do I pay for a Klicpic purchase ??
Klicpic offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that Klicpic's trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.
Klicpic also accepts payments made using Visa, MasterCard, Maestro and American Express credit/debit cards in India and 21 other countries. You may use Internet Banking and Wallet to make your purchase.
Are there any hidden charges (Octroi or Sales Tax) when I make a purchase on Klicpic?
There are NO hidden charges when you make a purchase on Klicpic. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.
How do I pay using a credit/debit card?
We accept payments made by credit/debit cards issued in India and 21 other countries.
Credit cards We accept payments made using Visa, MasterCard and American Express credit cards. To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D Secure password.
Debit cards We accept payments made using Visa, MasterCard and Maestro debit cards. To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.
Credit cards We accept payments made using Visa, MasterCard and American Express credit cards. To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D Secure password.
Debit cards We accept payments made using Visa, MasterCard and Maestro debit cards. To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.
Is it safe to use my credit/debit card on Klicpic?
Your online transaction on Klicpic is secure with the highest levels of transaction security currently available on the Internet. Klicpic uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing. All credit card and debit card payments on Klicpic are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.
Shipping
Klicpic
What are the delivery charges?
Zero.
What is the estimated delivery time?
Once we finish the shoot, we require minimum of 2 days to do all the required editing, then we shall deliver the products accordingly through our courier partners to reach you safely.
My first Klic 10 days
My kingdom+ 10 days
My first Klic 10 days
My kingdom+ 10 days
Why does the estimated delivery time vary for products?
Depending on the product the post-processing, making, reviewing varies.
Courier
Klicpic
How does the delivery process work?
All deliveries are scheduled through reputed couriers. You will be informed when we ship your consignment and will also be provided a tracking number.
How are items packaged?
All the items which has to be couriered are packed in Boxes and wraps under klicpic standards, which ensures that there are no damages in the transit and we ensure you that it reaches safely.
Are in-transit products insured?
Yes.
How can I track the delivery of my order?
All items are delivered through reputed courier partners including DTDC - Klicpic's preferred delivery partner. You will be provided a Tracking ID for your order by the respective courier service provider. Order IDs contain tracking information from your klicpic account.